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orders & payments

Questions on Orders & Payment Methods.

Can I email my order?

Yes. You can email us your order at:

Can I call in my order?
Yes. You can call in your order at: +91.22.2571 7209 or via WhatsApp at: +91.98203 03448.

What payment methods do you accept?
We accept MasterCard, VISA credit / debit cards as well as provide payments through Cash-On-Delivery (COD). If you have an Indian bank account, you can also transfer your payment directly to us using NetBanking facility.

How will I know if you have received my order?
During the payment process you will be given a confirmation that your payment has been successfully processed. You will also receive an order confirmation email from Maati Crafts.

How long does it take to process an order?
We try our best to ship products to you as soon as possible. On an average, it takes us about 2-3 business days to ship products from Mumbai. Your order will take approximately 7 business days to reach you. We keep you posted through email in case of exceptions, special orders which require alteration or further delay due to possible unavailability of products. 
For bulk orders, we request you to contact us via email at: or call us at: +91.22.2571 7209.

How do I check my order status?
You will receive an email or SMS from us with tracking ID of your order. You can check your order status with our logistics service partners’ (courier) website mentioned in the email. You can also call us at: +91.22.2571 7209 for more details.

If I have problems with my order, whom should I contact?
If you have any problems or concerns about your order, please email us at

How can I modify my order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm the order and make the payment, the order is considered as final and cannot be modified further. If you have any problems or concerns about your order, please email us at: or call us at: +91.22.2571 7209.

How can I cancel my order?
Once you confirm your order and make the payment, your order cannot be cancelled. You will need to contact us through email at: or call us at: +91.22.2571 7209 within 12 hours of placing your order for us to be able to respond to any cancellation request.

Are Maati Crafts products available internationally?
Currently orders with international addresses can be placed with us only through:
• email at: or
• by contacting us at +91.22.2571 7209. Note that shipping cost for international orders will need to be borne by customers.

Does Maati Crafts entertain business enquiries / corporate / bulk / institutional sales?
Yes, Maati Crafts offers product customization, bulk enquiries, and retail and exhibition requirements. We also have special pricing for bulk enquiries for domestic / international markets. For further details please send us an email at: or call us at +91.22.2571 7209 or +91.98203 03448