Questions on Exchanges & Refunds.
If you are returning a Maati product, please note that some small irregularities in pattern, weaving, colour, block, design etc. signify that these are handcrafted products and therefore are truly unique in nature. These are not machine-made products and hence we would appreciate if you could consider this before returning any product. If you still want to return or exchange a product, we have a very customer-friendly policy as under:
Customer initiated exchanges/ returns:
If you wish to exchange a product for size or style after purchasing it for any reason, please contact us within 24 hours of delivery at: orders@maaticrafts.com with the reason for exchange.
For items not under Sale:
For items under Sale or bought under Discount offer (Big Binge Sale):
Store Credit
Store Credits can be used indefinitely and will be available as a discount Code which will be emailed to you.
You can obtain store credit after your exchange item has been receive at our address. Items should retain the original tags and should unused, not washed and not damaged.
Refund Policy
1. Refunds are eligible on non-sale items only(not bought under any discount). Orders which have been converted into Store Credits or exchanges will be not be eligible for refunds.
2. Refunds will be processed with 5-7 working days, after receipt of original product back to our location.
3. Orders paid via online mode will be refunded through same payment mode through which the original order was placed .
4. Orders placed via 'Cash on Delivery' will be refunded via NEFT through Net Banking to your account. Please send us the following details with Account Number, Name and IFSC Code to orders@maaticrafts.com. Please ensure you check and verify the Bank details before emailing us. Any error in submitting bank details will fall outside our ambit and cross check or corroborate.
5. Refunds will not processed directly into PayTM or Google pay or any other wallet directly
We are happy to help you through the process of exchanges. To get any further clarification, please drop us a message through our chat facility or via email to orders@maaticrafts.com.