faq

Frequently Asked Questions.

Where and how can I buy Maati Crafts products?
• We offer online sales of our products through our website at www.maaticrafts.com
• You can also visit our store located at: Shop No. 155, First Floor, Powai Plaza, Hiranandani Gardens, Powai, Mumbai 400 076 India
• Email your order to us at: orders@maaticrafts.com
• Phone in your order at +91.22.2571 7209
• Place an order via WhatsApp at: +91.9820303448


Do I have to sign up for a Maati Crafts account to buy something on your website?
You do not have to create an account on maaticrafts.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several future benefits for signing up with us!


Will you share my information with others?
No. Maati Crafts values the privacy of your information. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.


What are the sizes Maati Crafts cater to?
We cater to small, medium, large, XL, and XXL for most of our clothing range. Please refer to the         “find your size” on our website where we have suggested basic measurements for chest, hip, waist and shoulders. Note that we provide a margin of about 1” to 1 ½” inches in all our garments so you can choose to alter them, if required.


What are wash care instructions for garments?
We provide wash care and instructions on all our garment labels. We recommend that the first wash of any garment be dry-cleaning. You can also wash the garments with alum in cold water. Never dry them in direct sunlight. Please use mild detergents while washing any garment. Silk gajji dupattas, stoles and garments should be dry-cleaned only. Colours may run or rub a little as all garments are hand block printed and are natural colours.


What are the care instructions for juttis?
Our juttis can be used in any weather, however with a little care! Always keep your juttis in a muslin cloth which is provided with them when you buy them from us. The softness of muslin cloth lets them breathe and is not hard on their surface. In case your juttis get dirty, you can clean them with soft damp cloth or you could also dry-clean them. Juttis with embroidery or embellishments must be dry-cleaned only.


What are the care instructions for ceramic and terracotta jewelry?
We recommend keeping every piece of jewelry in a separate cloth bag. Do not use any jewelry cleaning liquid on them. Do not clean them with water. Handle with care!

All our clothing & products are handmade in India.