At Maati, we’re not just making products—we believe in putting art and passion back into our work. We believe fashion can be stylish, sustainable, and socially responsible.
Why You’ll Love Working Here:
- Make an Impact: Your work will contribute to a brand that prioritizes conscious, thoughtful fashion, friendly materials, and ethical production.
- Express Yourself: We value creativity and fresh ideas. Whether you’re a designer, marketer, or problem-solver, your voice will shape what we do.
- Team Vibes: Join a diverse, tight-knit team that’s all about collaboration, inclusivity, and supporting each other.
- Grow With Us: We’re a growing brand with tons of opportunities to level up your career as we expand our mission.
Current Openings
Ready to be part of something bigger? Check out our job openings and find your fit.
Location: Powai, Mumbai
Job Type: Full-Time
About Us: Maati Crafts is a dynamic and growing fashion brand committed to delivering exceptional products and customer experiences. We pride ourselves on our attention to detail, quality, and the relationships we build with our customers.
Job Overview: We are looking for a diligent and empathetic Customer Success Specialist who will be the face of our brand. The ideal candidate will possess a strong intent to solve customer issues, maintain high levels of customer satisfaction, and convert interactions into sales.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and other communication channels.
- Identify customer needs and take ownership of resolving issues.
- Assist customers with order placements, tracking, and delivery or return issues.
- Convert customer interactions into sales opportunities.
- Gather customer feedback to help improve our offerings.
Qualifications:
- Previous experience in customer service or sales, preferably in fashion or retail.
- Strong communication skills and a proactive approach to problem-solving.
- Sales-oriented mindset with an ability to upsell effectively.
- Familiarity with order management and the Shopify platform is a plus.
Benefits:
- Competitive salary with annual incentives.
- Opportunities for career advancement.
Didn’t See Your Dream Job?
We love connecting with like-minded people. If you don’t see the perfect role but want to be part of our journey, send us your resume at careers@maaticrafts.com and let’s stay in touch.
Apply Now
Ready to make a difference? Drop your resume and a quick note about why you’re excited to join Maati Crafts to our team.
