Careers
Location: Powai, Mumbai
Job Type: Full-Time
About Us: Maati Crafts is a dynamic and growing fashion brand committed to delivering exceptional products and customer experiences. We pride ourselves on our attention to detail, quality, and the relationships we build with our customers.
Job Overview: We are looking for a diligent and empathetic Customer Success Specialist who will be the face of our brand. The ideal candidate will possess a strong intent to solve customer issues, maintain high levels of customer satisfaction, and convert interactions into sales.
Key Responsibilities:
- Serve as the primary point of contact for customers via phone, email, and other communication channels.
- Identify customer needs and take ownership of resolving issues.
- Assist customers with order placements, tracking, and delivery or return issues.
- Convert customer interactions into sales opportunities.
- Gather customer feedback to help improve our offerings.
Qualifications:
- Previous experience in customer service or sales, preferably in fashion or retail.
- Strong communication skills and a proactive approach to problem-solving.
- Sales-oriented mindset with an ability to upsell effectively.
- Familiarity with order management and Shopify platform is a plus.
Benefits:
- Competitive salary with annual incentives.
- Opportunities for career advancement.
